FAQs
What's in it?
100% coconut water from Ben Tre, Vietnam, canned where it grows. It's not from concentrate, and we don't add sugar, sweeteners or preservatives. It contains naturally occurring sugars, because coconuts make their own.
What does it taste like?
Like a young coconut. A little sweet and creamier than most people expect. It's filtered, so there's no pulp. Best cold, if you can wait that long.
Does it have electrolytes?
Yes, naturally occurring electrolytes. That's the coconut's doing.
Which cartons can I buy?
A Starter Carton of 6 cans, a Core Carton of 12, a Keeper Carton of 18 or a Hero Carton of 24, all 250ml cans. The bigger the carton, the less each can costs. It's one carton per website order, so place another order for more.
Is it a pre-order, and when will it arrive?
Yes. The first cartons ship in early November, and we'll email your tracking link when yours leaves us. Evri usually takes 2 to 3 working days, and a few areas take a day or two longer. The delivery page has the list.
Where do you deliver, and how much does it cost?
UK addresses only, not BFPO, the Channel Islands or the Isle of Man. Delivery is in every carton price, with nothing extra to pay at checkout.
Is it a subscription?
No. You pay once for your carton and order again when the fridge looks empty. Nothing renews automatically.
Do I need the HfreeO app?
No, the website sells the same cartons at the same price. The app's where the extras are, though: your first app order of a Starter, Core or Keeper Carton comes with 6 extra cans, and the cans you scan earn Seeds, our loyalty points. Website orders don't earn Seeds.
Can I cancel or return my order?
You can cancel for a full refund until your order leaves our warehouse. Email support@hfreeo.com with your order number.
Changed your mind once it's arrived? Tell us within 14 days of delivery and we'll talk you through returns. The details are in our refund policy, and your statutory rights aren't affected.
What if something's damaged or wrong?
Email support@hfreeo.com with your order number and a photo, ideally within 7 days of delivery, and one of the team will be in touch.
My parcel hasn't arrived.
Check your tracking first. Still nothing after 3 working days, or 5 in the slower areas on our delivery page? Email support@hfreeo.com with your order number and we'll chase it with Evri.